- PAL achieved its target rating of 4 stars from Skytrax, a London-based international air transport rating organization
- PAL also placed 67th in Skytrax’s Top 100 Airlines in 2017, an improvement from its ranking of 83rd in 2016
Philippine Airlines (PAL) has been certified as the country’s first 4-star airline by Skytrax; a London-based international air transport rating organization.
PAL also placed 67th in Skytrax’s Top 100 Airlines in 2017, a 16-notch increase from being on the 83rd spot in 2016.
“PAL achieved this coveted rating after Skytrax conducted a rigorous audit of the airline’s inflight and on ground service for both international and domestic flights and noted major enhancements on its end-to-end passenger experience and distinct whole-hearted service called Buong Pusong Alaga,” the country’s flag carrier said in a statement on Thursday.
Lucio Tan, PAL chairman and chief executive officer, considered the accreditation as a “big win for the Philippines.”
“We are elated by this recognition which is a victory for the more than seven thousand members of the Philippine Airlines family. Our achievement is the country’s achievement and we share this with all Filipinos around the globe,” he said.
Skytrax CEO Edward Plaisted also said the rating recognizes the great improvements that PAL has introduced over the last 2 years.
“New and retrofitted aircraft have played an important part in the quality improvement process, and this looks set to develop further when Philippine Airlines introduces the A350 into their fleet. We look for consistency of quality in the 4-Star rating, and we look to Philippine Airlines to ensure this is duly delivered to customers,” Plaisted said.
PAL also shared its success on its official Facebook page: