BSP advices public, warns banks over unsolicited text messages

(Photo Credit: Metro Cebu)

MANILA, Philippines — Are you tired of receiving unsolicited text messages from banks?

The Bangko Sentral ng Pilipinas (BSP) has advised public what actions should be taken once they receive unsolicited text messages.

The issuance of the advisory came after the BSP received numerous complaints and inquiries from the public regarding unsolicited text messages from banks.

According to the BSP, text messages such as bank advertisement, loan and credit card offers, and marketing services may be considered a criminal act unless receiving such messages were affirmed by the recipient.

The BSP explained that banks are not allowed to use the mobile platform to advertise or sell their products and services.

(Photo Credit: InterAksyon)
(Photo Credit: InterAksyon)

“Banks may only be allowed to send advertisements, loan offers or marketing through text message if you requested your bank or mobile phone network to do so,” the BSP said in a statement.

The BSP also reminded banks and its subsidiaries and affiliates that they have to comply with the Cybercrime Prevention Act that refers to the prohibitions of unsolicited text messages:

“The Cybercrime Prevention Act or R.A. No. 10175 criminalizes the transmission of commercial electronic communication with the use of computer system which seeks to advertise, sell or offer for sale products and services unless there is prior affirmative consent from the recipient.”

The BSP listed three appropriate actions the public should do once they receive an unsolicited text message:

1. Store the text message and number of the sender;

2. File a complaint to the National Telecommunications Commission by accomplishing the complaint at the NCT site —  http://www.ntc.gov.ph/complaintpage2.php

3. Report the incident to the bank involved

The BSP also issued a separate memorandum circular to the National Telecommunication Commission (NTC) prohibiting Public Telecommunication (PTEs) and content or information service providers from sending or initiating push text messages.

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