A video showing a Starbucks employee yelling at a customer became viral after being posted on Facebook.
In an NBC 4 New York report, a customer identified as Ruby Chen was the center of attention after an employee, who identified herself as the manager can be seen shouting.
Chen narrated that she placed an order for a Frappuccino at the store on Broadway in Elmhurst, Queens, and was pulling up the Starbucks app on her phone to pay. However, when the Starbucks employee asked her name for her order — she didn’t hear her and that was the time the employee started ranting and even accused her of stealing a cookie straw.
Meanwhile, in the same report, the spokesperson for Starbucks confirmed they have fired the employee after they learned about the incident.
According to the statement released by the Starbucks spokesperson, “This customer’s experience is not reflective of the service our partners provide to customers every day. Our leadership team is reaching out to the customer to apologize and make this right.”
Chen also confirmed the Starbucks management got in touch with her through a follow-up comment on her Facebook Video and the district manager apologized and promised her that, “the leadership team would do everything to prevent terrible customer service of this kind from happening ever again.”
She was offered a $100 gift card and was assured that Starbucks was taking her complaint seriously.
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