- LTFRB chairman weighed in on the notorious practice of taxi drivers rejecting passengers
- He said passengers should assert their rights before complaining with the LTFRB
- Chairman’s statements condemned, blasted for insensitivity, lack of empathy
MANILA, Philippines – Taxi drivers always rejecting you? You’re just not being assertive enough.
Weighing in on this notorious practice amid the suspension of popular ride-sharing company Uber’s operations, Land Transportation Franchising and Regulatory Board (LTFRB) Chairman Martin Delgra III said this could be attributed to passengers failing to assert their rights against such erring drivers.
“Ang nangyayari kasi, there has been a change of social behavior ng mga tao, na kapag naghanap ka ng taxi, ang ina-anticipate mo ay tatanggihan ka, when in fact ‘yang taxi na ‘yan serves a public service,” he told UNTV News.
[What’s happening now is, there has been a change of social behavior of the people, that you already anticipate being rejected by a taxi you hailed, when in fact that taxi serves a public service.
According to Delgra, passengers should exhaust their options before filing a complaint with the LTFRB.
“Ibig sabihin, since nagseserbisyo publiko sila, the passengers have to demand that service from them. Meaning, as what the President has been saying, kapag may ganung klaseng situation, assert your right. Bago kayo magreklamo sa LTFRB, assert your right as passengers,” he said.
[Meaning, since they are serving the public, they passengers have to demand that service from them. Meaning as what the President has been saying, when you’re in that situation, assert your right. Before you complain with the LTFRB, assert your right passengers.]
However, many have blasted Delgra for his statements; describing it as insensitive and unsympathetic to the plight of the public.
At least two lawmakers said Delgra appears to be on the side of taxi drivers when he and the LTFRB should be defending the riding public from such predatory practices.
UNTV News and Rescue shared this video: