PLDT apologizes for slow, no internet in affected areas; repair ongoing

Image by PLDT

PLDT Inc said in a statement on Thursday that its subscribers may have slow or no internet services in some areas of Muntinlupa, Parañaque, Las Piñas, Laguna, and Mindanao due to cut cables.

“Fiber optic transmission cables were cut by ‘civil works of a third party in Alabang,’ causing data services to be degraded or unavailable in the Luzon areas,” the statement read.

After internet links to Mindanao were also partially cut, customers in the area may also experience slowdown in services

PLDT apologized for the customers’ inconvenience in the affected areas.

The company said: “We are now working to immediately restore connection. We apologize for the inconvenience that this has caused our customers in the affected areas.”

Repair  and restoration in the aforementioned areas are now ongoing.

“As of 3 p.m., our broadband data service in some of the affected areas has already been restored,” PLDT Public Hairs head Ramon Isberto said.

PLDT and Globe earlier this month said they rerouted data traffic after 2 typhoons tripped an undersea cable system in Hong Kong and affected internet connections in the country. Repair works on the damaged cable system are expected to take up to 3 weeks.

 

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