Airlines asked to refund or waive fees following Boracay closure

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  • Airlines were asked by DOT Secretary Wanda Teo to offer refund or waive fees for affected flights
  • Airlines stated that they will act on the request once a final order is in place
  • Teo is also planning to coordinate with Boracay hotel and resort owners

With the imminent closure of Boracay Island, Tourism Secretary Wanda Teo asked airlines to waive re-booking and cancellation fees for affected flights.

Philippine Airlines spokeswoman, Cielo Villaluna already agreed to offer full refund, as disclosed by ABS-CBN.

Villaluna also told Rappler, “As we await a final directive from the government, contingency measures are in place to ensure passengers who will be affected by such temporary closure will be able to rebook, reroute, or refund their tickets.”

Cebu Pacific corporate communications director, Charo Logarta-Lagamon, gave an assurance that they will act on the request “as soon as there is final word” from President Rodrigo Duterte.

Teo added that she still needs to coordinate with hotel and resort owners about cancellation of bookings.

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