Duty Free PH, BI to improve customer experience for online shoppers

Duty Free logo and Pixabay image
  • The Duty Free Philippines Corporation and the Bureau of Immigration is improving the customer experience for online shoppers
  • The DFPC and the BI are set to implement a validation system to verify if DFPC’s online shoppers have in fact arrived in the country from abroad
  • DFPC Chief Operating Officer Vicente Pelagio A. Angala said the new system will go live by January

Good news to online shoppers at Duty Free Philiipines!

Duty Free logo

The Duty Free Philippines Corporation (DFPC) and the Bureau of Immigration (BI) is improving the customer experience for online shoppers with a validation system that will verify if DFPC’s online shoppers have in fact arrived in the country from abroad. DFPC Chief Operating Officer Vicente Pelagio A. Angala said the new system will go live by January 2020.

“Convenience is the main factor why many prefer to shop online, and that’s exactly our customers will experience when they shop through our online store,” said Angala.

With the new system, the customers must set up an account at dutyfreephilippines.ph. Here, the buyers need to upload proofs of travel, including passport and boarding pass, then the BI verifies the information.

The online shopping website of DFP has over 1,000 items to choose from within the categories of perfumes, cosmetics, home furnishing, confectionery, groceries, toys, electronics, and Filipino export-quality products, among others. It carries premium brands such as Estee Lauder, Dolce and Gabbana, Bvlgari, Calvin Klein, Godiva, Ferrero Rocher, Lindt, Maxim’s, Toblerone, Macallan, among others.

Image via DFP

“Our products online are at the same exceptional prices and with the same promotions as we have in our stores including our travel exclusives,” Angala noted.

Shoppers are allowed to buy up to USD 1,000 worth of items 48 hours upon arrival and their items will be prepared for pick-up at the airport.

Meanwhile, Angala assured customers on the agency’s strict compliance to the Data Privacy Act of 2012, which means that data processing will be transparent to customers and confidentiality will be maintained.

Loading…