- The DOLE will be giving P5,000 financial assistance to employees whose jobs were disrupted by the lockdown
- CJ Banasihan mistakenly messaged Dole PH instead of DOLE to ask about it in an unfriendly manner
- Check how Dole PH managed to handle his concern with grace and professionalism
News circulated that the DOLE (Department of Labor and Employment) will be giving P5,000 cash assistance to workers affected by the enhanced community quarantine in Metro Manila and neighboring cities and provinces.
Because of this, workers are excited to receive this financial aid which can greatly alleviate their anxi
ety on how to survive their daily needs. But after a week of no update on the date of distribution, some became impatient.
One of them, CJ Banasihan, sent a message on Facebook to the department’s page and ranted. However, it was too late for him to notice that he barked at the wrong tree. LOL
“Ano na?! Nasa’n na ‘yong 5k namin?! [What now?! Where is our P5k?!]” he asked disappointedly.
The receiver calmly answered his question, “Hi CJ! Unfortunately, we are not the Department of Labor and Employment———-we are Dole Philippines best known for our sweet pineapples and yummy fruit-based packaged products.” Lol
So it was the pineapple company he messaged. The admin referred him to the DOLE’s Facebook page.
But not just that..
“However, if you are feeling stressed out why don’t you #DoleitUp and try a refreshing can of 100% pineapple juice? It’ll give you a natural boost that will make you bounce back from your troubles.”
That was professionally handled by the company without making him feel ashamed. But we think it was a little hilarious too. CJ apologized for his mistake. He posted their conversation on Facebook; tagged Dole PH and netizens can’t help but laugh at his story.
His post now has 18k reactions, 2.8k comments and 43k shares.
Sending messages to the wrong recipient is very common on social media especially that some names sound the same. Lesson learned? Verify first the account you are sending the message to.