Grab PH ordered to refund P6.25-M to select passengers due to ‘pricing issues’

Image from DealStreetAsia
  • Grab Philippines has been ordered to pay their customers back an amount of P6.25-M
  • This is supposedly due to the ‘pricing issues’ raised by PCC against them
  • Grab, however, maintained they remain compliant with LTFRB’s fare matrix

The Philippine Competition Commission (PCC) has ordered Grab Philippines to return P6.25-M to its select passengers in Metro Manila due to ‘pricing issues’ that happened in 2019.

In an advisory on its website, Grab said they were ordered by PCC to disburse the amount to select GrabCar passengers who took the service from August 11 to October 31, 2019.

Image from Grab PH Facebook

It maintained, however, that they remain compliant with the Land Transportation Franchising and Regulatory Board’s (LTFRB) fare matrix despite the ‘issue’.

“While Grab’s fare remains compliant with the fare matrix of the LTFRB, this directive follows PCC’s findings that there were some pricing issues from 11 August until 31 October 2019 that need to be addressed,” it said in a statement.

Accordingly, these select passengers are entitled to receive P1.00 as per the PCC order.

“With this ruling, select GrabCar passengers in Metro Manila with total fares of every PHP 488 from 11 August 2019 until 31 October 2019 will be eligible for PHP 1.00 disbursement which they can claim through the GrabRewards Catalogue within the Grab App,” Grab said.

Image from Financial Tribune

To clarify why Grab incur these pricing violations from PCC, it explained: “The lack of GrabCar supply has been a challenge. During peak hours, there tend to be a lower number of available cars on the road servicing a higher number of passengers trying to book a ride. Drivers need to be encouraged to service passengers during this time, and be fairly compensated for their time spent on the busy roads servicing the passengers. Unfortunately it is during such situations when our surge fares resulted in a breach of the maximum pricing threshold set by the PCC.”

Disbursement of refund will start in February 9 via GrabPay Wallet accounts for those who have completed the basic KYC (know-your-customer) process.

Otherwise, passengers may visit the Grab website for the complete process prior to redemption.