Globe Subscriber Gets Billed For PHP3 Million (US$79,820)
The Globe subscriber gets billed for Php3 million. Elmer de Guzman had returned home from an extended tour abroad with a smile on his face. Until he got his monthly bill from Globe Telecom, his mobile data provider. Elmer was slapped with a whopping P3,272,623.38 (about US$79,820.00) in fees for the time period of October 24 to November 23.Feb 01, 202317 Shares905 Views
The Globe subscriber gets billed for P3 million. Elmer de Guzman had returned home from an extended tour abroad with a smile on his face. Until he got his monthly bill from Globe Telecom, his mobile data provider. Elmer was slapped with a whopping P3,272,623.38 (about US$79,820.00) in fees for the time period of October 24 to November 23.
De Guzman shared a copy of the bill on Facebook on December 8th. When he saw the message from Globe/Mail, he was so alarmed he almost fell off his bed, he said.
According to de Guzman, Globe Telecom charged him the sum because he used data roaming on his recent trip to Dubai. This happened when de Guzman registered for unlimited data roaming internet promotion. The $55 Bridge DataRoam Unlimited Internet for 5 days was charged to his account, according to the breakdown of his bill.
Nonetheless, the mobile operator charged him the standard roaming amount. De Guzman said:
[I] Almost fell off my bed after reading this. I won't pay them. First, I don't have P3 million, and, second, that is Globe's mistake.
Friends instantly reacted to the message, expressing surprise and outrage. De Guzman appears to be not alone in his troubles. Many people shared their stories of being overcharged by the same company in the comments section of his post.
One poster claimed that he was charged P79,000 after visiting Singapore and forgetting to switch off his roaming services. Another poster stated that he was charged P30,000 for using the internet on his Blackberry phone while out of the country for four days. Another person said that after his trip to Bali, he was charged P30,000. When he paid the amount and asked to be cut off, he was told he had to pay an extra P5,000 to be cut off.
Worse, he kept getting nagged to pay the fee. De Guzman has already filed a complaint and talked to their lawyers about it. He stated:
At first, they were claiming that it was correct, because of the breakdown. They were bugging me when I was abroad. I just came home 2 days ago from another trip abroad and I just confirmed it's real.
But now that his post has gone viral, the company has taken back what it said before and said it was a system error. Since it was posted, more than 2,000 people have already shared it. De Guzman concluded:
They already offered a resolution, but they told me it will take 1-2 billing cycles before they can resolve it. So I said no way.
A Globe Telecom subscriber in the Philippines was perplexed when he received his monthly statement and discovered charges of php3 million (nearly $79,820). During the billing period, the subscriber had not made any major purchases or used any data-heavy services. Following a series of examinations, Globe Telecom determined that the charges were the result of a billing error.