Julianne Dee was scheduled to board Cebu-Pacific Flight 5J803 from Manila to Singapore on June 18, according to a Facebook post on her account. Her seat was 9A, according to a photo of her ticket that accompanied her post.
Unfortunately, she was held at the Immigration office for nearly an hour and a half for a 'brief' interview. Ms. Dee (real name Julie Ann Dela Cruz, as shown on her ticket) claims she waited more than an hour for an Immigration official to finally begin the interview.
Every 10-20 minutes, she was reminded of her boarding time, but only a few times: "Saglit lang, ma'am! Iinterviewhin lang kayo naman. "Mabilis lang!" (Please wait a moment, ma'am. You'll only be interviewed. It will simply be brief.)
Someone finally accommodated her and began going over the necessary documents ten minutes before boarding time. Five minutes before her flight, an Immigration official demanded proof that the person who had invited her to Singapore was a relative.
Ms. Dee presented all of the documents because immigration requirements only include the invitation letter and ID of the person who invited her (aside from the visa, passport, and ticket, of course). A Cebu-Pacific representative informed her that the plane door had already been closed.
However, the Immigration official allegedly demanded more proof and even requested Ms. Dee's grandfather's birth certificate, claiming that the surname Dela Cruz is fairly common.
Hindi pa siya nakuntento, biglang nanghingi ng birth certificate o NSO ng lolo ko. Na-shock ako!! Sabi ko yung lolo ko patay na! Tsaka napakaimposible ako yung bibiyahe pero siya yung hinahanapan mo ng papers.- Julie Anne Dela Cruz
(Not contented, the official asked for my grandfather’s birth certificate or NSO. I was shocked. I said my grandfather is dead. Besides, it’s impossible as I am the one who will be traveling and they’re asking for his papers.)
“Ang sabi ko naman, pag binigyan ba kita ng birth certificate ng lolo ko nakalagay ba dun na granddaughter nya ako,” she added. (I replied, if I could give you my grandfather’s certificate, would it indicate that I am his granddaughter?)
Ms. Dee bemoaned the fact that she had been deported because the specific official demanded documents that were never mentioned in the Immigration Handbook in the first place.
A passbook and an ID pass
Besides, she argued, who in their right mind would bring documents of another person, let alone a dead man, other than those required of a traveler?
However, her story does not end there. If her story is to be believed, her offloading was clearly not her fault. Worse, when she attempted to rebook, she claimed Cebu-Pacific charged her P9,000, which was more than the price of her original ticket.
The airline allegedly informed her that the ticket had already been discarded after being offloaded by Immigration due to a failed interview.
Ms. Dee identified the Immigration official as Ms. Rezano but did not obtain her full name.